Team check
12 questions for a leader: what in your team’s work rests on order, and what rests on individual memory.
A shared result
- Client base
- Numbers and bans
- Speed and abandoned chats
- Quality control
- Payments and revenue
- Broadcasts
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Question 1 of 12 · Client base
A rep quits. What does the company still have the next day?
Question 2 of 12 · Client base
A client writes: “We already discussed this.” How fast will you know what they mean?
Question 3 of 12 · Numbers and bans
A work number gets banned without warning. What happens next?
Question 4 of 12 · Numbers and bans
How does a new number start working at your company?
Question 5 of 12 · Speed and abandoned chats
How long does a client who wrote at lunchtime wait for a reply?
Question 6 of 12 · Speed and abandoned chats
A client goes quiet mid-conversation. Who will remember them?
Question 7 of 12 · Quality control
Besides the rep, who knows what they write to clients?
Question 8 of 12 · Quality control
How do you find out that a rep was rude to a client or promised too much?
Question 9 of 12 · Payments and revenue
A client wrote “I’ll pay on Friday.” What happens on Friday?
Question 10 of 12 · Payments and revenue
Which of your recent broadcasts actually brought in money?
Question 11 of 12 · Broadcasts
What usually happens to your numbers after a big broadcast?
Question 12 of 12 · Broadcasts
On a busy day you need to message a lot of people. How does it usually go?
Result
By area
What to fix
What already works