What your reps write to clients
A manager finds out what really goes to clients under the company’s name.
8 questions · a couple of minutes
Your answers stay in your browser and are not sent anywhere.
Question 1 of 8
When did you last read a rep’s conversation in full, from the first line to the last?
Question 2 of 8
How do you choose which conversations to read?
Question 3 of 8
Who is responsible for the templates your reps send to clients?
Question 4 of 8
Do you have a list of words that must never appear in a chat with a client?
Question 5 of 8
A rep promised a client a discount nobody approved. How do you find out?
Question 6 of 8
A client is rude to a rep. What is the rep supposed to do?
Question 7 of 8
How do you review a bad conversation?
Question 8 of 8
Your top seller writes to clients in a way that’s awkward to read. What do you do?
Result
What to fix
What already works