How long clients wait
A manager finds out how long clients really wait for a reply and who answers for it.
8 questions · a couple of minutes
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Question 1 of 8
A client writes late in the evening. What do they get before morning?
Question 2 of 8
A request comes in on Saturday. What happens to it before Monday?
Question 3 of 8
What does a client get in reply to their very first message?
Question 4 of 8
Morning brings a pile of unread chats. Who gets answered first?
Question 5 of 8
A rep is at lunch or off sick. Who answers their clients?
Question 6 of 8
How do you know how fast the team replied last week?
Question 7 of 8
How many conversations are stuck on a client’s question right now?
Question 8 of 8
A rep writes “let me check”. What happens next?
Result
What to fix
What already works