The team without you
A manager finds out what happens to the team once they leave and switch off the phone.
8 questions · a couple of minutes
Your answers stay in your browser and are not sent anywhere.
Question 1 of 8
A client demands a refund and the rep has no idea what to say. Who decides while you’re gone?
Question 2 of 8
A client asks for a discount. Who decides whether they get it?
Question 3 of 8
Who assigns new clients to your reps?
Question 4 of 8
How do you know yesterday’s numbers for the team?
Question 5 of 8
What happens to the team meeting if you don’t show up?
Question 6 of 8
Where do the team’s rules live: what reps can promise, when to call a senior?
Question 7 of 8
Who checks what your reps actually write to clients?
Question 8 of 8
A new hire starts on Monday. Who do they learn from?
Result
What to fix
What already works