Nothing promised gets forgotten
A manager finds out what really becomes of “I’ll pay on Friday”.
8 questions · a couple of minutes
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Question 1 of 8
A client names a payment date in the chat. Where is that date by evening?
Question 2 of 8
A client writes: “I’ll pay soon.” What does the rep do?
Question 3 of 8
How does a rep learn that someone’s promise falls due today?
Question 4 of 8
The date has passed and no money came. What happens the next day?
Question 5 of 8
How many promises across the team are overdue today?
Question 6 of 8
A rep quits. Who now holds the payments promised to them?
Question 7 of 8
A rep promised a client the invoice by Wednesday. Who will notice?
Question 8 of 8
At the meeting you hear “they promised to pay”. How much of it arrives?
Result
What to fix
What already works